Frequently Asked Questions

Here is a Contact List of people/places you will probably need at some point.

You can refer to it here or print it for future use.


I'm new to the community.  What should I do?

If you are new to Spring Creek or have a new neighbor, please contact the Welcome Committee. We are happy to provide new residents with a Welcome Packet, information about the community, and answer your questions.  Please contact Welcome Committee Chairs at welcome@springcreekliving.com to determine the “welcomer” for your residence. 

Also, as you unpack, consider helping others by recycling packing boxes and gently used clothing.  The Spring Creek Community Club has partnered with the Louisa County Resource Council (Food Bank) to provide gently used clothing for their Clothes Closet and cardboard for recycling which provides money for food year-round. Clothing donations are also provided to the Central Virginia Baptist Association Clothing Distribution Center located in Charlottesville. Clothes donations can be left in the library at the Sports Club and the cardboard in the white shed located beside the Sports Club. Tax receipts for clothing are available upon request.


I'm a resident in Section E or F.  How do I get my mail?

Residents in sections E and F require mailbox keys for access to community mailbox tower. Please contact builder and/or the Community Manager, Sanjay Suri at ssuri@communitygroup.com. If you purchase a resale home, you should get keys from the previous owner. If there is no key, contact the Gordonsville Post office for a replacement key at a cost of $15. The phone number for Gordonsville Post Office is (540) 832-5002.


How do I set up utilities?

  • Contact Louisa County Water Authority at (540) 967-1122 for water.
  • Two companies provide electricity to Spring Creek: Dominion Energy Virginia at (866) 366-4357 and Central Virginia Electric Cooperative at (434) 263-8336.
  • The internet option for Spring Creek is Comcast.
  • Television services are available through Comcast, Direct TV and DISH.

How do I pay my HOA fees?

Associa Community Group manages Spring Creek and processes homeowner association dues. You can pay online through your bank or if you prefer USPS, the remittance address is:

Spring Creek Community Association, Inc.
P. O. Box 27898
Newark, NJ 07101-7898

Please be sure to include your account number (found in your payment coupon booklet) on your checks. 

You may also make online payments.  Find more information here.

If you have any questions or need a coupon booklet: Contact Sanjay Suri at ssuri@communitygroup.com


Where do I get a car decal?

When you purchase a home in Spring Creek you must display a car decal on your vehicle.  You must take your HUD statement to gatehouse and they will provide the stickers at a cost of $15 each. Replacement stickers are also $15. Additionally, renters will need to purchase barcodes at the gate for $15.


What should I know about gate security?

Spring Creek security is supplied by Securitas. The officers monitor vehicles and visitors that come in and out of Spring Creek. If you are expecting guests to the neighborhood, please notify the Security Gate in advance so that they can provide them with a Visitor Pass. This pass should be visible in the vehicle at all times. Extended passes are available to frequent guests.

Also, if you see something suspicious have a need for security, don't hesitate to call  the gatehouse security at (540) 832-0832.

If it is an emergency that requires Police, Fire, or Rescue, call 911 immediately.


What is Neighborhood Watch?

Neighborhood Watch plays an important role in keeping our neighborhood safe and “connected”.  Each section in Spring Creek has a watch captain. A neighborhood directory is provided to each home enrolling in the neighborhood watch. If you wish to participate, just email or mail your contact data to neighborhoodwatch@springcreekliving.com.


Where do I go to get my key fob?

Key fobs are necessary for access to the Fitness Center at the Sports Club. One key fob will be issued by security at the main gate free of charge to new resident homeowners (i.e., one key fob per family). Additional key fobs, replacement key fobs and key fobs for renters will be issued for a charge of $20 (payable by check only).


How do I obtain my pool pass?

Pool passes are mailed to homeowners in May and MUST be brought to pool for admission.  Renters obtain their pool passes from the homeowner.   If you are a resident and do not have your pool passes before the pool opens, contact community manager, Sanjay Suri.  

If you do not have a pool pass but want to go to the pool.  Bring some sort of ID to the pool showing that you live in Spring Creek.  Your name and address will be recorded by the guards and you will be allowed  entry (1 time only) without a pass. The guards will get you in contact with Sanjay.

Pool rules, hours and other important  information including how to book a pool party can be found here.


When is trash collected?

Our trash/recycling is collected on Thursdays. Trash cans be placed at the curb Wednesday evening and removed (out of sight) by Thursday evening. The company we use for Trash and Recycling is Time Disposal. Time disposal uses single stream recycling so there is no need for separate containers. HOA fees cover trash collection. If you do not have a trash can please contact the Community Manager, Sanjay Suri at ssuri@communitygroup.com.  For additional information and questions, contact Time Disposal at (434) 977-3339.


Why do I need to keep my outside post lights on at night?

Outside post lights are to be kept on at night. Without street lights, it is the only lighting to help someone locate your home and to deter criminal activity.


When are the community yard sales?

Spring Creek has two yard sales each year in May and October.  Contact Bob Bayok for more information.